Every channel, a full CRM and watu Copilot. One product.
19 parts that share one customer record, so a chat, an order, a payment and a follow-up are never in different tools. Open any part to see it working.
One inbox for every channel
WhatsApp, Telegram, SMS, RCS, email and website chat in one thread per customer, with Copilot beside every reply.
▣Riya’s BoutiqueMy workspace · OwnerInboxSearch or type a command⌘K◐ Balanced ▾+ New
Search conversations…
Open 9WaitingResolvedAll
UnreadWaiting longest first ▾Channel ▾Tags ▾Assigned to ▾
Anita RaoIs the blue saree in stock?₹2,499 · Quote sent◷ 2 m
Karan MehtaViewed quote 3 times₹48,000 · Negotiation◷ 2 hSunita PatilVoice note, upset◷ 3 hUnassigned
Pooja NairAsked about sizes◷ 5 h
Divya MenonCommented “price” on reel◷ 6 h
Suresh IyerReply 1 to confirm Sat 11 am◷ 8 h
Rohit DasSent invoice INV0007◷ 1 d
Meera JoshiThanks! Received the order◷ 1 dAnita RaoOpen ◷ Waiting for us 2 m✓ ResolveAssign ▾
● WhatsAppIs the blue saree in stock?
Yes Anita, 3 left in your size. Shall I hold one? ✓✓
Yes please. Can I pay here?
Q-1042 · Blue silk saree
1 × ₹2,499 · GST incl.₹2,499
Pay by UPI
Up next: quote is ready, send the payment link.Pay link
WhatsAppTelegramEmailWebsite chat
Message… ✨ / 📎
✦ Catch-up
CATCH-UP · LIVE
RIGHT NOWHappy
Ready to buy. Asked to pay in chat.
₹ Send the payment link ›
✓ Repeat buyer: 2 paid orders.
◷ Cart of ₹2,499 waiting for 10 min.
Score
82
HotPaid₹9,1202 ordersWe reply in1 min
RECORD COMPLETE86%
Banarasi purple*Illustration
Go deeper on each part
Omnichannel inboxEvery channel, one thread per customerOne thread per customer, whatever app they write fromYour whole team on one official numberIncluded on every planSee omnichannel inbox workingBroadcastsRight offer, right people, cost shown firstZero markup: Meta bills you at its own rateNo sending-speed cap from watuIncluded on every planSee broadcasts workingChatbot builderDrag-and-drop flows that sell and bookNo code: drag, drop, connectWorks on every channel in your inboxTry 1 chatbot free for 7 daysSee chatbot builder working
watu CopilotYour AI teammate, 24×7Answers only from what you give itHands over to a person when unsureFree on Growth and Pro 2- and 3-year plansSee watu Copilot workingCRMCustomer 360, deals and a sales pipelineUnlimited contacts on every planDeals with GST quotesSales pipeline on every planSee CRM workingCatalog and paymentsCatalog, orders, GST invoices and UPI in the chatUPI payment links in the chatGST invoice sent on its ownIncluded from GrowthSee catalog and payments workingWebsite chatTurn website visitors into saved customersYour logo and colours, no codeEvery visitor saved to your CRMAnswered from the same inboxSee website chat workingTeam and ticketsRouting, roles, ratings, working hoursEvery chat reaches the right personStaff see only what they shouldFrom GrowthSee team and tickets working
watu CopilotYour AI teammate, 24×7Answers only from what you give itHands over to a person when unsureFree on Growth and Pro 2- and 3-year plansSee watu Copilot workingCRMCustomer 360, deals and a sales pipelineUnlimited contacts on every planDeals with GST quotesSales pipeline on every planSee CRM workingCatalog and paymentsCatalog, orders, GST invoices and UPI in the chatUPI payment links in the chatGST invoice sent on its ownIncluded from GrowthSee catalog and payments workingWebsite chatTurn website visitors into saved customersYour logo and colours, no codeEvery visitor saved to your CRMAnswered from the same inboxSee website chat workingTeam and ticketsRouting, roles, ratings, working hoursEvery chat reaches the right personStaff see only what they shouldFrom GrowthSee team and tickets workingAnd the tools around them
Each of these is live in watu today, with its own page.
AutomationReminders and follow-ups that send themselvesWhatsApp FormsBookings, leads and feedback without leaving the chatDeals and GST quotesA sales pipeline that starts in the chatCustomer subscriptionsBill members and renewals on time, without chasingSwift ActionsType / in a chat and get the job doneApps and APIsConnect your store, your sheets and your own softwareDashboard and reportsChats, campaigns, team and sales in one viewSMS, RCS, email and TelegramReach customers where WhatsApp cannotRoles and securityDecide who sees what, and keep logins safeWhatsApp templatesWrite, submit and reuse approved messagesMedia libraryPictures, PDFs and price lists, ready to send
Everything to sell on chat. One login.
28 tools live today and 12 more on the way. Tap any card to see it working.
Shared team inboxBroadcast campaignsSmart audience segmentsCampaign schedulerAutomationChatbot Builderwatu Copilot, 24×7Copilot drafts and catch-upsSales CRM pipelineCustomer 360 pageCatalog, orders and paymentsDeals with GST quotesWhatsApp FormsCustomer subscriptionsSupport ticketsLive website chatMultiple WhatsApp numbersProfessional emailTelegram with buttonsSMS and RCSTasks and remindersClick trackingCost before you sendRoles and smart routingCustomer ratingsDashboard and reportsSwift ActionsApps and APIsShared team inboxBroadcast campaignsSmart audience segmentsCampaign schedulerAutomationChatbot Builderwatu Copilot, 24×7Copilot drafts and catch-upsSales CRM pipelineCustomer 360 pageCatalog, orders and paymentsDeals with GST quotesWhatsApp FormsCustomer subscriptionsSupport ticketsLive website chatMultiple WhatsApp numbersProfessional emailTelegram with buttonsSMS and RCSTasks and remindersClick trackingCost before you sendRoles and smart routingCustomer ratingsDashboard and reportsSwift ActionsApps and APIs
Calling inside the CRMCopilot calling agentInstagram and MessengerCreative studioChat with your dataCampaign creatorVoice notes and languagesYour morning briefIntelligent reportsShopify, Razorpay, ZohoConsent recordsWebsite and online storeCalling inside the CRMCopilot calling agentInstagram and MessengerCreative studioChat with your dataCampaign creatorVoice notes and languagesYour morning briefIntelligent reportsShopify, Razorpay, ZohoConsent recordsWebsite and online store
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