Draw the conversation once. It runs forever.
A drag-and-drop builder for chats that greet, ask the right questions, show your catalog, book a slot, take an order and hand over to a person when it matters. No code.
What your customer sees, and what watu does
Smile DentalBusiness account- New contact saved
- Tag added: Booking
- Reminder set for Friday 11 am
*Illustration
What your team sees
The real chatbot builder screen, running with sample data.
▣Riya’s BoutiqueMy workspace · OwnerChatbot builderSearch or type a command⌘K◐ Balanced ▾+ New
Meera · with full chat36% leave at Condition. Try a smaller first offer.
*Illustration
How it works, step by step
- 1
Start from a ready use case
Pick a starting flow such as bookings, lead capture or order taking, or begin with a blank page.
- 2
Draw the steps
Drag boxes for a message, buttons, a list, a question or a form, and join them with arrows.
- 3
Tell it what to do
Add a tag, save an answer, show the catalog, send a payment link, open a ticket or hand over to a person.
- 4
Switch it on and watch
The flow runs on every channel in your inbox. See how many customers reached each step.
Three things that stop happening.
TodayTimings, address, price, ‘are you open?’. Your staff type the same answers all day.
With watuThe flow answers them instantly and keeps your team for the chats that need a person.
TodayA new enquiry waits an hour, and the customer has already asked someone else.
With watuEvery new chat is greeted in seconds, qualified and saved to your CRM with tags.
TodayBookings and orders stop when the shop shuts.
With watuThe flow books slots and takes orders at midnight, then hands the morning list to your team.
Who uses it, and for what
Clinics and salons
Customers pick a service and a slot by tapping buttons, day or night.
Real estate
The flow asks budget and area, then gives a warm lead to the right salesperson.
Restaurants
Menu, order and address collected in the chat before the kitchen sees it.
Coaching
Course, batch and fee questions answered at once, with a demo class booked at the end.
Not on this list? See watu for your kind of business
Everything inside
Live today unless markedSoonAdd-on
Build
- Drag-and-drop flow builder
- Buttons, lists and forms
- Conditions and branches
- Keyword replies
- Ready-made use cases
- WhatsApp Forms
Do things
- Tag and update the contact
- Show the catalog
- Send a payment link
- Create a deal or ticket
- Hand over to a person
Run
- Works across channels
- See how many reached each step
- Working-hours rules
- Ask watu Copilot inside a flowAdd-on
Which plan? Chatbot Builder is an Add-on at ₹1,999 a month for 5 chatbots, with unlimited chatbots included in Unlimited. Every Go Getter free trial includes 1 chatbot for 7 days.
See plans and pricesWorks best with
No. You draw the conversation with boxes and arrows. We also help you build your first flow during onboarding, free.
It hands the chat to your team with everything the customer already said, so nobody has to ask twice.
No. A chatbot follows the steps you draw. watu Copilot reads your prices and FAQs and answers free-form questions. Many businesses use both together.
Your customers are already messaging. Be ready.
We set up your official WhatsApp account with you, free. Live in days.
