Everyone sees what they need, and nothing more
Give each person a role, group them into teams, and decide who can see customers, send campaigns, change prices or export data.
What your customer sees, and what watu does
Apex AcademyBusiness account- Meera's role cannot issue refunds
- Passed to the accounts head
- Every message carries the sender's name
*Illustration
What your team sees
How the screen looks in watu, filled with sample data.
*Illustration
How it works, step by step
- 1
Add your people
Invite each person with their own login. No shared passwords.
- 2
Give a role
Owner, admin and agent are ready. From Growth, make your own roles with a permission for each area.
- 3
Group into teams
Set who reports to whom and which chats each team can see.
- 4
Keep logins safe
See every signed-in device, end any session, and sign people out when idle.
Three things that stop happening.
TodayA new joiner can export every customer on day one.
With watuEach role opens only the parts of watu that person needs.
TodayA staff member's phone is lost while still signed in.
With watuSee every signed-in device and end any of them from your own screen.
TodayA wrong message goes to a customer and nobody owns up.
With watuEvery message shows the name of the person who sent it.
Who uses it, and for what
Institutes
Counsellors see their own leads; only accounts can touch fees.
Larger companies
Branch teams work separately while management sees everything.
Shops with new staff
A new joiner can reply to customers but cannot export the contact list.
Professional firms
Client conversations stay with the partner and team who handle them.
Not on this list? See watu for your kind of business
Everything inside
Live today unless markedSoonAdd-on
Roles
- Owner, admin and agent roles
- Your own roles (Growth and above)
- Permission for each area
- Per-person exceptions
Teams
- Group people into teams
- Reporting line: who reports to whom
- Chats visible by team
- Smart routing rules (Growth and above)
Login safety
- List of signed-in devices
- End any session
- Automatic sign-out when idle
- Password change and reset
- Consent recordsSoon
Which plan? Standard roles are on every plan. Custom roles, permissions and smart routing start on Growth.
See plans and pricesWorks best with
Yes. A role can be limited to the chats and customers assigned to that person or their team.
Remove their login and reassign their chats. The full history stays with your business.
Yes. Exporting contacts and downloading reports are separate permissions.
Your customers are already messaging. Be ready.
We set up your official WhatsApp account with you, free. Live in days.
