Run the team, not just the chats
Routing rules send each chat to the right person. Roles decide who sees what. Tickets track a problem until it is solved, and ratings tell you how it went.
What your customer sees, and what watu does
Mehta Power ToolsBusiness account- Routed to Support: the word ‘warranty’
- Ticket #318 opened, owner Sunita
- Rating 5 of 5 saved on the ticket
*Illustration
What your team sees
The real team and tickets screen, running with sample data.
▣Riya’s BoutiqueMy workspace · OwnerTicketsSearch or type a command⌘K◐ Balanced ▾+ New
Anita Rao
Rohit Das
Karan Mehta
Pooja Nair
Suresh IyerSalesSupport*Illustration
How it works, step by step
- 1
Set your rules
Send chats to the right team by word, channel, place or time. ‘Refund’ goes to Support.
- 2
Give each person a role
Decide who can see all chats, send campaigns, issue refunds or export contacts.
- 3
Turn a problem into a ticket
A ticket has an owner and a status, and stays open until the problem is solved.
- 4
Ask how it went
When the ticket closes the customer is asked to rate it, and the rating shows on your reports.
Three things that stop happening.
TodayA refund question reaches a salesperson, who forwards it and forgets.
With watuRules route by word, channel, place or time: ‘refund’ goes to Support.
TodayA new joiner can read every customer's number and export the list.
With watuRoles set what each person can see, edit and delete.
Today‘We will get back to you’ has no owner and no deadline.
With watuA ticket carries an owner and a status until it is closed, then asks for a rating.
Who uses it, and for what
Product and service desks
Warranty and repair requests tracked from complaint to pick-up to rating.
Online stores
Returns and refunds reach Support, never a salesperson's phone.
Customer care teams
Chats shared out evenly across the team, with working hours respected.
Multi-branch businesses
Each branch sees its own customers; head office sees all.
Not on this list? See watu for your kind of business
Everything inside
Live today unless markedSoonAdd-on
Routing
- Smart chat routing
- Custom agent rules
- Working hours
- Reassign in one click
Control
- Custom roles and permissions
- Approvals for sensitive actions
Service
- Support tickets
- Customer ratings
- Team reports
- Download reports
Which plan? Smart routing, custom roles and support tickets start on Growth. The shared inbox itself is on every plan.
See plans and pricesWorks best with
Yes. From Growth, roles decide what each person can see and do, down to single actions such as exporting contacts.
By rules you set: who is free, which words appear, which channel, what time. Outside working hours a chatbot or watu Copilot can take over.
Go Getter has 3 people, Growth 5, Pro 10 and Unlimited up to 200. Extra people are ₹599 a month each, and Enterprise goes to thousands.
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