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Swift Actions

Type a slash. Skip ten clicks.

Inside any chat, type / and pick what you want: an invoice, a discount, a payment link, a deal, a Google review request. watu prepares it, you press send.

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Works inside the chat you are inNothing is sent until you press SendAdd your own actions

What your customer sees, and what watu does

9:41
Riya's BoutiqueBusiness account
Today
I will take the green kurta set. Any discount?10:40
Meera10% off for you today, Anita. Final price ₹3,599.10:42
MeeraInvoice INV-0218₹3,599Paid
Payment received
Paid!10:45
MeeraThank you 🙏 Would you leave us a quick Google review?10:47
Leave a review
Message
Meanwhile, in watu
  • Meera typed /discount
  • Meera typed /invoice
  • Meera typed /review

*Illustration

What your team sees

How the screen looks in watu, filled with sample data.

Inbox: Anita Rao
/invoiceGST invoice for the last order
/paySend a payment link
/discountTake a % or an amount off
/couponSend a coupon code
/dealCreate a deal from this chat
/reviewAsk for a Google review
/inv

Invoice INV-0218 for ₹3,599 is ready. Press Send.

*Illustration

How it works, step by step

  1. 1

    Type / in any chat

    A short list opens with a line explaining each action.

  2. 2

    Pick what you need

    Invoice, payment link, discount, coupon, deal, rating, review request, call-back reminder and more.

  3. 3

    watu prepares it

    The invoice, link or message is built from that customer's details and last order.

  4. 4

    You press Send

    Nothing goes out until you do. Sensitive actions can ask a senior for approval first.

Three things that stop happening.

Six screens for one invoice

TodayYour staff leave the chat, open billing, find the customer and come back.

With watuType /invoice in the chat. The invoice is made from the customer's last order.

‘Let me check and get back’

TodayA simple discount or a payment link takes a few minutes, and the customer drifts away.

With watuType /discount or /pay and it is in the chat in seconds.

Forgotten courtesy

TodayNobody asks for a review, wishes a birthday or follows up a complaint.

With watuEach of those is one short command, or runs on a schedule.

Who uses it, and for what

Shops

A discount and an invoice sent in the same minute the customer says yes.

Salons

A review request after every visit, one command.

Support teams

Escalate, add a note or log a complaint without leaving the chat.

Sales teams

A deal opened and a call-back set while the customer is still typing.

Not on this list? See watu for your kind of business

Everything inside

Live today unless markedSoonAdd-on

Selling

  • Invoice with GST
  • Payment link
  • Discount and coupon
  • Repeat the last order
  • New deal
  • Mark an order paid

Looking after

  • Ask for a rating
  • Ask for a Google review
  • Log a complaint
  • Birthday wish
  • Call-back reminder
  • Ask ‘Solved?’

Working together

  • Assign the chat
  • Escalate to a senior
  • Internal note
  • Approvals before sending
  • Your own actions
  • Draft or polish the replyAdd-on

Which plan? Swift Actions come with the shared inbox. Actions that make invoices, orders or tickets work on plans that include those tools, from Growth. Drafting a reply uses watu Copilot.

See plans and prices

Works best with

Omnichannel inboxEvery channel, one thread per customerCatalog and paymentsCatalog, orders, GST invoices and UPI in the chatDeals and GST quotesA sales pipeline that starts in the chat

Swift Actions: your questions

Still unsure? Book a demo and ask us anything.

Book a demo

No. A Swift Action prepares the message, invoice or link. Nothing goes to the customer until you press Send.

Yes. Add your own actions in Settings and your team can use them in every chat.

Type / and the list appears with a line explaining each one. Most teams pick it up on the first day.

Your customers are already messaging. Be ready.

We set up your official WhatsApp account with you, free. Live in days.

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