In short
- Customers can delete their account from inside watu or by email.
- If a business messaged you through watu, ask that business first; we will help if you cannot reach it.
- We confirm within 7 business days and finish within 30 days.
This summary is here to help. The full text below is what applies.
1. If you are a watu Customer
In watu, go to Settings, then Login and security, then Privacy and your data, and choose Delete my account. Or write to info@watu.in from the email address registered on your account, with the subject “Delete my account”.
We confirm the request and then permanently delete your account profile, your connected channel credentials and all contacts, conversations and message history linked to the account.
2. If a business messaged you through watu
That business controls your data as our Customer, so please ask it directly first. If you cannot reach it, write to us with the phone number or email address concerned and we will help remove it from our systems.
3. What is deleted
Account credentials, channel access tokens, contact records, message history, notes, tags and uploaded files linked to the account.
4. What we must keep
Billing records that tax and other laws require us to keep are stored separately for the period the law requires and are not used for anything else.
5. How long it takes
We confirm every request within 7 business days and complete the deletion within 30 days of confirming it.
6. Request deletion
Write to info@watu.in.