A full CRM, built around the chat
Every customer has one page: photo, channels, tags, deals, orders, tasks, notes and a single timeline of every conversation. The pipeline shows what is about to close.
What your customer sees, and what watu does
Skyline HomesBusiness account- Recognised: Meera Joshi, first asked in March
- Deal created: ₹78,00,000, stage Site visit
- Task for Neeraj: call on Saturday
*Illustration
What your team sees
The real CRM screen, running with sample data.
▣Riya’s BoutiqueMy workspace · OwnerContactsSearch or type a command⌘K◐ Balanced ▾+ New
Anita Rao+91 98•••• ••31VIPQuote sent₹2,499
2 m
Karan Mehta+91 98•••• ••38BulkPuneNegotiation₹48,0002 h
Pooja Nair+91 98•••• ••45NewNew enquiry₹6,800
5 h
Suresh Iyer+91 98•••• ••52GymRenewal due₹2,9998 h
Divya Menon+91 98•••• ••59SalonWon₹1,2001 d
Rohit Das+91 98•••• ••66DealerPayment due₹31,200
1 dSunita Patil+91 98•••• ••73RepeatWon₹4,1982 d
Neeraj Kumar+91 98•••• ••80B2BNew enquiry₹1,20,0003 d*Illustration
How it works, step by step
- 1
Every chat becomes a contact
The first message saves the customer. Import your old list from a CSV and map the columns.
- 2
Add what you know
Tags, custom fields, notes and the customer's photo sit on one page with every chat, order and payment.
- 3
Track the sale
Open a deal, set its value and stage, add a task and a reminder so the follow-up happens.
- 4
See the whole picture
The pipeline shows what is open and what it is worth. Segments pick the right people for the next offer.
Three things that stop happening.
TodayFollow-ups live in someone's head. Monday's quote is forgotten by Friday.
With watuTasks and reminders sit on the customer's page and nudge the owner on time.
TodayA customer messages after six months and nobody remembers what they bought.
With watuOne page shows every chat, order, deal and note since the first hello.
TodayYou cannot say how many deals are open or what they are worth.
With watuThe pipeline shows each deal's stage and value, from first chat to payment.
Who uses it, and for what
Real estate
Each buyer's budget, site visits and quotes on one page, with a reminder for the next call.
CAs and consultants
Client papers, due dates and fees tracked per client, not in a notebook.
Traders and distributors
Dealers tagged by city and product, so a price change reaches the right ones.
Gyms and studios
Trial, joined, renewal due: every member's stage visible at a glance.
Not on this list? See watu for your kind of business
Everything inside
Live today unless markedSoonAdd-on
Contacts
- Unlimited contacts
- Customer 360 page
- Tags and custom fields
- Column picker for your list
- Import from CSV
- Merge duplicates
Selling
- Sales pipelines
- Deals with GST quotes
- Tasks and reminders
- Notes and timeline
- Buying profile and mood
Knowing
- Dashboard and reports
- Audience segments
- Customer ratings
- Intelligent reportsSoon
- Chat with your dataSoon
Which plan? Unlimited contacts and a sales pipeline are on every plan: 1 pipeline on Go Getter, 3 on Growth, 50 on Pro and unlimited on Unlimited.
See plans and pricesWorks best with
No. Every plan has unlimited contacts. Plans differ in tags, custom fields, audience groups and pipelines.
Yes. Import a CSV and map your columns to fields. We help with the first import during onboarding.
For most small and mid-size teams, yes. If you must keep another system, connect it with our apps, APIs or a webhook.
Your customers are already messaging. Be ready.
We set up your official WhatsApp account with you, free. Live in days.
