When WhatsApp is not enough, the same inbox reaches further
Send an SMS or a rich RCS message, answer business email and chat on Telegram from the same screen, on the same customer thread.
One customer, three channels, one thread
Suraksha InsuranceBusiness account- SMS campaign delivered
- Email sent from the same thread
- SMS, WhatsApp and email on one record
*Illustration
What your team sees
How the screen looks in watu, filled with sample data.
*Illustration
How it works, step by step
- 1
Switch on the channels you need
During onboarding we add SMS, RCS, email, Telegram and website chat to your account.
- 2
Messages join the customer's thread
Whatever the channel, it appears under the same customer, marked with where it came from.
- 3
Reply on the right channel
Answer on WhatsApp, send the document by email, confirm by SMS, all from one screen.
- 4
Campaigns beyond WhatsApp
Send SMS and RCS campaigns to customers who are not on WhatsApp or prefer a text.
Three things that stop happening.
TodaySome customers do not use WhatsApp, or have not agreed to messages there.
With watuReach them by SMS, RCS or email from the same screen.
TodayA customer wants the quote or policy on email, and it goes out from someone's personal mailbox.
With watuEmail sits in the same thread, sent from your business address.
TodaySales and support each run their own WhatsApp number on their own phone.
With watuConnect several numbers to one account and keep one inbox.
Who uses it, and for what
Insurance and finance
Renewal notice by SMS, questions on WhatsApp, the policy by email.
Schools and colleges
Urgent notices by SMS for parents who do not use WhatsApp.
Online stores
Rich RCS offers with pictures and buttons on Android phones.
Communities
Telegram members answered from the same inbox as everyone else.
Not on this list? See watu for your kind of business
Everything inside
Live today unless markedSoonAdd-on
Channels today
- WhatsApp Business API
- Multiple WhatsApp numbers
- SMS
- RCS
- Professional email
- Telegram with buttons
- Website chat
On the way
- Instagram and MessengerSoon
- Calls inside the CRMSoon
- Copilot calling agentSoon
Same tools everywhere
- One thread per customer
- Assign, tag and resolve
- SMS and RCS campaigns
- watu Copilot on every channelAdd-on
Which plan? Channels are switched on for your account during onboarding. SMS and RCS carry their own message charges from the network.
See plans and pricesWorks best with
SMS, RCS, email and Telegram: your questions
Still unsure? Book a demo and ask us anything.
Book a demoNo. SMS is sent under a registered sender name. We help with the registration that Indian rules require.
A richer text message on Android phones, with pictures, buttons and a verified business name.
Yes. Several numbers can sit in one account, each with its own team if you wish.
Your customers are already messaging. Be ready.
We set up your official WhatsApp account with you, free. Live in days.
