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Customer subscriptions

Renewals that remind, bill and collect by themselves

For gyms, coaching classes, clinics, societies and anyone who is paid every month or year. Keep each customer's plan and renewal date, and let watu send the reminder and the payment link.

Every renewal date in one listReminder and payment link on WhatsAppOn Growth and above

What your customer sees, and what watu does

9:41
FitZone GymBusiness account
Today
AutomationHi Priya, your quarterly membership ends on 31 October.10:41
AutomationQuarterly membership₹4,500Paid
Payment received
Paid 👍10:43
Invoice-FZ-0931.pdfPDF · GST invoice
Automation10:45
AutomationThank you. Your membership now runs till 31 January.10:46
Message
Meanwhile, in watu
  • Renewal due in 7 days: reminder sent
  • Renewal date moved to 31 January
  • Marked Active on the subscriptions list

*Illustration

What your team sees

How the screen looks in watu, filled with sample data.

Subscriptions
CustomerPlanRenews onStatus
Priya NairQuarterly, ₹4,50031 OctReminder sent
Karan MehtaMonthly, ₹1,8002 NovActive
Sana KhanYearly, ₹15,0009 NovActive
Rohit VermaMonthly, ₹1,80028 OctOverdue
Anita RaoQuarterly, ₹4,50014 NovActive

5 renewals in the next 30 days, worth ₹27,600

*Illustration

How it works, step by step

  1. 1

    Add the subscription

    Choose the customer, the plan, the amount and whether it is monthly, quarterly or yearly.

  2. 2

    watu watches the date

    Every subscription has a renewal date, and one list shows who is due next.

  3. 3

    A reminder goes out

    Before the date, the customer gets a WhatsApp reminder with a payment link.

  4. 4

    Paid, late or cancelled

    Paid renewals move the date forward. Late ones stay on the list as overdue. Cancelled ones record the reason.

Three things that stop happening.

The register

TodayRenewal dates live in a notebook, and members slip past their date unnoticed.

With watuEvery subscription has a renewal date, and the list shows who is due next.

Awkward calls

TodayYour front desk phones members to ask for money.

With watuA reminder with a payment link goes out on WhatsApp before the date.

Who left, and why

TodayMembers stop coming and nobody records it.

With watuWhen a subscription is cancelled you record the reason, so you can see the pattern.

Who uses it, and for what

Gyms and studios

Monthly and quarterly memberships renewed without front-desk calls.

Coaching classes

Term fees reminded and collected from parents on time.

Clinics and care plans

Yearly health plans and follow-up packages kept current.

Service contracts

Annual maintenance contracts renewed before they lapse.

Not on this list? See watu for your kind of business

Everything inside

Live today unless markedSoonAdd-on

Each subscription

  • Customer, plan and amount
  • Monthly, quarterly or yearly
  • Renewal date
  • Cancel with a reason

Collecting

  • Renewal reminder on WhatsAppAdd-on
  • Overdue invoice follow-upAdd-on
  • Payment link in the chat
  • GST invoice

Seeing it

  • One list of every subscription
  • Who renews next
  • Shown on the customer's page

Which plan? Customer subscriptions are on Growth, Pro and Unlimited. Automatic reminders use the Automation Add-on, which is included on Unlimited.

See plans and prices

Works best with

Customer subscriptions: your questions

Still unsure? Book a demo and ask us anything.

Book a demo

For your customers. It is how you bill the people who pay you every month, quarter or year.

Yes. The reminder carries a payment link, so they can pay by UPI or card from the chat.

They stay on the list as overdue, and a follow-up can go out until they pay or you cancel the subscription.

Your customers are already messaging. Be ready.

We set up your official WhatsApp account with you, free. Live in days.